By accessing or using www.crystalcleareyewear.com (the “website” or “Crystal Clear” or “we” or “us” or “our”), you, the user (“you” or “your” or “buyer”), agree to comply with and be bound by the following terms and conditions ("Terms" or "Terms of Use"). These terms apply to any natural or legal person who accesses, browses, uses, or registers on our website, including those who make purchases or use the services offered on the website without creating a formal buyer account
Crystal Clear Eyewear is an optical store based at Indore.
By registering on our website as a buyer, browsing, or making use of any services or functionalities provided by Crystal Clear, you indicate your understanding, consent, and unconditional acceptance of this agreement. This includes any amendments or updates that may be introduced from time to time. If you do not agree with these terms, you may not use the website or its services.
This document constitutes an electronic record in accordance with the Information Technology Act, 2000, and its associated rules. No physical or digital signatures are required for this agreement to be legally binding.
By accepting these terms, you agree to comply with all policies, terms of use, and guidelines outlined in this agreement and ensure your use of Crystal Clear is in accordance with all applicable regulations and policies.
If you are using this website on behalf of a company, organization, or any other legal entity, you represent and warrant that you have the authority to bind such entity to these terms.
If you have any questions or concerns regarding these terms and conditions, please feel free to contact us at crystalclearindore@gmail.com
Capitalized terms defined by inclusion in quotations and/or parenthesis have the meanings so ascribed; and the following terms shall have the meanings assigned to them herein below:
"Applicable Law" means in respect of a person, any statute, law, regulation, ordinance, rule, judgment, decree, by-law, approval from the concerned authority, government resolution, order, directive, guideline, policy, requirement, or other governmental restriction or any similar form of decision or determination, or any interpretation or adjudication having the force of law by any concerned authority or other requirements of any governmental or regulatory authority, to which such person is subject.
"Buyer", "User", "You" or "Your" shall mean any registered individual or legal entity that has access to and is using the Crystal Clear website for purchasing or accessing any other services provided on the website. This includes users who have not created a formal Buyer Account and are accessing the Website without such a Buyer Account.
"Buyer Account" shall mean an electronic account created by a User on the website for the purpose of purchasing or accessing other services offered through the Crystal Clear website.
"Company", "We", "Us", and/or "Our" shall mean MA Eyewear Private Limited, a company incorporated under the Companies Act, 2013, and operating the Crystal Clear website, having its registered office at UG2A, Vidhyapati Complex, Race Course Road, Indore M.P. (hereinafter referred to as "Company"), which expression shall, unless repugnant to the context or meaning thereof, include its successors and assigns.
"Force Majeure Event" shall mean any event that is beyond the Company’s reasonable control and includes, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, technical snags, unauthorized access to computer data and storage devices, and breach of security and encryption.
"KYC Guidelines" or "KYC" shall mean the Know Your Customer (KYC) guidelines set forth under applicable laws to verify the identity and authenticity of Retailers or Users on the website.
"Website" shall mean and include www.crystalcleareyewear.com, the Crystal Clear mobile application, and any other successor websites or applications operated by the Company.
"Products" shall mean all eyewear-related products, including eyeglasses, sunglasses, prescription glasses, contact lenses, and other optical accessories listed for sale on or through the website by participating Retailers.
"Transaction Account" shall mean the bank account(s) opened in the name of the Company where Buyers deposit payments for products purchased on the website.
"Transactions" shall mean any purchase of products initiated or completed by a Buyer on the website.
All references to singular include plural and vice versa, and the word "includes" should be construed as "without limitation.
Words importing any gender shall include all other genders.
Reference to any statute, ordinance, or other law includes all regulations and other instruments, and all consolidations, amendments, re-enactments, or replacements for the time being in force.
All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define, limit, or affect the meaning or interpretation of the terms of this Agreement.
Crystal Clear (referred to as “Company”, “We”, “Us”, or “Our”) operates an online website accessible via www.Crystal Clear.com (the “Website”). The Website offers an array of eyewear products, including but not limited to eyeglasses, sunglasses, and optical accessories, sold by partnered retailers. The Company provides this Website, including all information, tools, and services available to You, the end customer (referred to as “You” or “User”), conditional upon your acceptance of all terms, conditions, policies, and notices stated here.
Your use of the Website, including browsing, selecting products, and making purchases, is governed by these Terms and Conditions (“Terms”) and is subject to changes from time to time without prior notice. Any new features or tools added to the Website will also be subject to these Terms. You are encouraged to periodically review this Agreement and any additional documents or rules referred to herein.
By continuing to use the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as any additional guidelines, policies, or rules (“Additional Documents”) that apply to specific products or services available on the Website. In the event of any conflict between the Terms and the Additional Documents, the latter shall prevail. If you do not agree to any part of these Terms or the Additional Documents, you should not use the Website. Your continued use of the Website after any changes have been made will be deemed your acceptance of the revised Terms.
The Website is designed to facilitate purchases of eyewear products from retailers who have partnered with Crystal Clear. You, as the end customer, will select the retailer of your choice from whom to purchase products, and transactions will be completed through the Website. While the retailers offer the products, Crystal Clear facilitates the transaction and communication between You and the retailer.
By proceeding with the use of the Website, you also declare that any information or documentation provided by You during registration or at any other point is accurate and valid. You agree that the Company may use this information to ensure compliance with all regulatory and legal requirements, including KYC (Know Your Customer) guidelines, if necessary.
If you represent an incorporated entity, you confirm that you have the authority to bind the entity to these Terms. You also confirm that the entity possesses all necessary licenses, approvals, and registrations to use the Website.
The Crystal Clear Website is an e-commerce website designed to facilitate the online purchase of eyewear products, including but not limited to eyeglasses, sunglasses, and optical accessories from partnered retailers. By accessing or purchasing products listed on the Website, you (the "User" or "Buyer") agree to comply with and be bound by these Terms and Conditions, along with any other applicable policies or guidelines related to specific products or services offered on the Website.
These Terms apply to all users of the Website, including but not limited to customers, vendors, browsers, and contributors of content, images, and information ("Content"). As a Buyer, you agree to pay the applicable fees, costs, and charges associated with your purchases, which will be clearly displayed on the Website at the time of checkout. Upon completion of a transaction, an invoice will be issued to you for the total cost, which may include taxes, shipping charges, and any additional fees applicable to the specific product(s) you purchase.
All payments for purchases made through the Website must be made using the methods and payment gateways provided by Crystal Clear at the time of checkout. These payments are to be made directly to the selected retailer or to Crystal Clear (as per the payment mode chosen) as outlined at www.crystalcleareyewear.com/checkout. Any transactions must be made in Indian Rupees (INR) and will be subject to Crystal Clear’s refund, cancellation, and chargeback policies, which can be accessed at www.crystalcleareyewear.com/refund-policy.
By using the Crystal Clear Website, you also agree that any specific additional terms and conditions related to particular products or services, as well as any policies governing refunds, cancellations, or exchanges, will apply. If there is a conflict between these Terms and any specific terms related to a product or service, the latter will prevail.
The Company reserves the right to amend, modify, or update these Terms at any time without prior notice to the Buyer. Your continued use of the Website following any changes signifies your acceptance of the revised Terms.
Crystal Clear enables customers to purchase eyewear products from partnered retailers. Upon completing a purchase on the website, Crystal Clear will notify the retailer, and the retailer will process the order for delivery or store pickup, depending on the customer’s selection at the time of checkout.
All products displayed on the Crystal Clear website are considered an "invitation to offer." Your purchase order constitutes your offer to buy, which may be accepted or rejected at the sole discretion of the retailer. Crystal Clear is not responsible for the retailer's decision to accept or reject your offer.
Crystal Clear attempts to display product information as accurately as possible. However, variations in color, size, and other product attributes may occur due to differences in screen displays. Crystal Clear does not guarantee that all product descriptions are accurate, complete, or error-free. Your sole remedy in the event of a product discrepancy is to return the product in unused condition.
As a Buyer on Crystal Clear, you acknowledge and agree to the following
For optical products, you confirm that you have a valid prescription from a licensed doctor, and the information you provide will be accurate. Crystal Clear or the retailer may verify your prescription if needed.
If a product is not delivered due to inaccurate information provided by the Buyer, the Buyer is responsible for covering any additional re-delivery costs.
All information you provide during the checkout process, including your contact details and address, must be accurate. Misrepresentation of any kind will result in cancellation of your order.
You agree to thoroughly review product descriptions and specifications before placing an order. Placing an order signifies your acceptance of the product’s description and the terms of sale.
Crystal Clear reserves the right to refuse to process any order or provide services to any Buyer, at any time, without providing any reason.
Your data (excluding payment information) may be transferred unencrypted across networks and systems as needed to process transactions or provide services. Crystal Clear uses encryption for the transmission of payment information.
You are responsible for maintaining the confidentiality of your account information and ensuring that sufficient funds are available before initiating any transactions.
Certain parts of the Crystal Clear Website are available only to registered users. You must complete the registration process to access these services.
A breach of any of these Terms or failure to comply with Crystal Clear's policies may result in the termination of your Buyer Account. Crystal Clear also reserves the right to report such violations to relevant legal authorities and take necessary legal action in accordance with applicable laws.
By using Crystal Clear, you agree to these terms and conditions.
By using Crystal Clear’s website, you acknowledge that certain activities are prohibited, and it is your responsibility to ensure compliance. The following activities are expressly forbidden:
You shall not use the Website for any unlawful or fraudulent purposes.
You are prohibited from soliciting others to participate in unlawful acts.
You shall not violate any local, national, or international laws, regulations, or ordinances.
You shall not infringe upon Crystal Clear or any third party’s intellectual property rights.
You must not harass, abuse, insult, defame, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, or disability.
You shall not submit misleading or inaccurate information on the Website.
You shall not upload or transmit any viruses or malicious code that could harm the Website or other users.
Collecting personal data of other users or engaging in unauthorized activities like spamming, phishing, or crawling is strictly prohibited.
The Website shall not be used for obscene or immoral purposes.
Interfering with or circumventing the security features of the Website is prohibited.
Crystal Clear reserves the right to terminate your account for any violation of the above terms and may report breaches to law enforcement if necessary.
Crystal Clear reserves the right to modify or discontinue the Website and any associated services at any time without notice. We are not obligated to update any information on the Website. Any changes in prices, product availability, or service features are at the sole discretion of Crystal Clear and are not subject to prior notification. You agree that it is your responsibility to monitor changes to the Website, and Crystal Clear will not be liable for any direct or indirect loss caused by such modifications or discontinuance of services.
Crystal Clear reserves the right to limit sales of products to any person, geographic region, or jurisdiction. All descriptions of products and pricing are subject to change without notice, at the discretion of Crystal Clear. We also reserve the right to discontinue any product at any time.
Crystal Clear does not guarantee that the quality of any product purchased through the Website will meet your expectations. In case of dissatisfaction, our refund and return policy will apply.
Crystal Clear will not be responsible for correcting any defects or inaccuracies in the product descriptions or the products themselves.
Crystal Clear may provide access to third-party tools or services, which are not controlled or monitored by us. These tools are provided "as is" without warranties of any kind. Any use of such third-party tools is at your own risk, and you should ensure that you understand the terms set by the relevant third-party service providers.
Additionally, Crystal Clear may include links to third-party websites or content on the website. We do not verify, endorse, or take responsibility for any third-party materials or services, and we shall not be held liable for any transactions or interactions that occur between you and such third parties. You are encouraged to review third-party policies and practices before engaging in any transaction.
Your submission of personal information, including payment details, is governed by Crystal Clear's Privacy Policy. We retain the right to request any additional information necessary for compliance with legal requirements, including Know Your Customer (KYC) guidelines. Please refer to our Privacy Policy for detailed information regarding the use and protection of your personal data.
If you submit any comments, suggestions, or other materials to Crystal Clear, whether through contests, email, or any other medium, you grant us a royalty-free, perpetual, non-exclusive, and irrevocable license to use, copy, publish, and distribute such content in any medium.
Crystal Clear reserves the right to edit or remove content that we find objectionable, offensive, or in violation of these Terms.
Crystal Clear is not obligated to maintain the confidentiality of your submissions, compensate you for your contributions, or respond to any comments.
You are responsible for ensuring that your comments or submissions do not violate any third-party rights or any applicable law.
Occasionally, information on the Crystal Clear Website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and update the Website without prior notice, even after an order has been placed. You acknowledge that Crystal Clear is not obligated to notify you of such changes in advance, and any reliance on the Website’s information is at your own risk.
Crystal Clear does not guarantee that the Website will be uninterrupted, secure, or error-free. We make no warranties regarding the reliability, accuracy, or availability of the Website. The Website and all associated services are provided on an as is' and 'as available' basis.
In no event shall Crystal Clear or its affiliates be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website, including but not limited to lost profits, data loss, or the cost of substitute services.
All intellectual property, including content, trademarks, logos, and designs used on the Crystal Clear Website, is owned by or licensed to Crystal Clear. You agree not to reproduce, duplicate, or otherwise misuse any of the intellectual property without explicit written consent from Crystal Clear.
You agree to indemnify and hold harmless Crystal Clear, its affiliates, directors, employees, and service providers from any claims or demands, including legal fees, arising from your breach of these Terms or violation of any law or third-party rights.
In the event that any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue to be enforceable to the fullest extent permitted by law. The unenforceable portion shall be severed without affecting the validity of the remaining Terms.
These terms outline the obligations and responsibilities of users on the Crystal Clear website. They ensure smooth operation and a clear understanding of rights for both parties involved.
These Terms of Use for the Crystal Clear website are effective unless and until terminated by either party:
Crystal Clear may terminate this Agreement at any time, at its sole discretion, without notice. Upon such termination, you will remain liable for all amounts due up to and including the date of termination, and your access to the Website (or any part thereof) may be denied.
Termination may also occur by mutual agreement between Crystal Clear and the Buyer, in writing.
Upon termination of the Agreement, the Buyer agrees to
Continue to be bound by those provisions of the Agreement which survive by their nature.
Immediately stop using the Website and pay all outstanding fees and amounts owed to Crystal Clear.
Acknowledge that Crystal Clear reserves the right to delete all Buyer-related information and account data stored on its servers, including the Buyer Account.
Accept that Crystal Clear shall not be liable to the Buyer or any third party for the termination of access to the Website or deletion of Buyer Account data.
Return all assets and materials belonging to Crystal Clear and destroy any software provided by the Company.
Allow Crystal Clear to disconnect the Website services associated with the Buyer’s account.
The failure of Crystal Clear to exercise or enforce any right or provision in these Terms shall not constitute a waiver of such right or provision. These Terms, along with the Privacy Policy and any other policies or rules posted by Crystal Clear on the Website, constitute the entire agreement between you and Crystal Clear and govern your use of the Website, superseding any prior agreements or communications, whether oral or written, between you and Crystal Clear. Any ambiguities in the interpretation of these Terms shall not be construed against Crystal Clear.
The terms herein will be governed by and construed in accordance with the laws of India, without giving effect to any conflict of law principles. The courts in Indore, Madhya Pradesh shall have exclusive jurisdiction over any dispute arising from the use of the Crystal Clear Website.
Crystal Clear is committed to investigating the cause of any non-performance and will work with all parties involved to address such issues. In case of any grievances, you may contact our Customer Support Officer at info@crystalclear.com.
Crystal Clear shall not be held liable for any delays or non-performance resulting from events beyond its control (Force Majeure), including but not limited to sabotage, fire, flood, civil commotion, strikes, riots, or acts of government. If a Force Majeure event arises, Crystal Clear will notify the Buyer in writing as soon as reasonably possible.
Crystal Clear reserves the right to assign or transfer this Agreement to any third party, including its affiliates, without the Buyer’s consent.
Questions regarding these Terms of Use should be sent to info@crystalclear.com.
Refers to Crystal Clear Eyewear a retail optical store based at Indore.
Refers to the customer who has raised a grievance.
Refers to any registered user who uses the Crystal Clear website to purchase goods or services from Crystal Clear Eyewear Store, Indore.
Refers to any communication that expresses dissatisfaction with Crystal Clear’s services or lack thereof.
Crystal Clear’s grievance redressal policy is based on the following principles:
Customers will be treated fairly at all times.
Complaints raised by customers will be handled with courtesy and without undue delay.
Customers will be informed of grievance redressal channels and escalation mechanisms.
Our team will work in good faith and without bias to resolve any customer issues.
Grievance Officer
Crystal Clear Eyewear Indore,
UG 2A, Vidyapati Building, Race Course Rd, Janjeerwala Square, Opposite B.B.C., Janjeerwala Square, Indore.
Madhya Pradesh, India
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